Where are you located?

Our office is located at 9621 10th Ave N Plymouth, MN 55441. We serve and work in the surrounding cities within a 30-mile radius.

Should I get multiple bids before choosing a contractor?

You must do your research and choose an experienced, reputable, and capable full-service restoration company. Insurance restoration is NOT like remodeling, where getting multiple bids is an effective best practice. With insurance restoration, efficient restoration occurs when a property owner selects ONE full-service restoration company to manage the entire project and negotiate estimate approval with the insurance company.

What about my insurance deductible?

When you make an insurance claim, it is your responsibility to pay the deductible. It is standard procedure for restoration companies to collect 100% of the deductible upfront when the mitigation or repair work begins.

Can we live in our home during the process?

This is an important personal decision. Our project manager will discuss the details of the work before we begin. If there will be significant disturbance/inconvenience, it may be best to seek a temporary living solution. If you require a temporary living space, your insurance company will typically cover these expenses for a set amount of time. We can manage the request for temporary living and set the time and duration with the insurance company.

When do I make my selections?

After an agreed-upon scope has been approved by your adjustor and payment has been issued, a project manager will be assigned to your specific job. The production department will help you through the next steps including selections (paint, flooring, etc).

How long will the process take?

Every loss is different so an exact timeline is hard to predict. The process can take a couple of months to several months or more in severe situations.