Ethical Review: Claims Case Studies – MG

PM Class | Ethical Review: Claims Case Studies

Course #1034023 | 12:30-4:30 PM | 4 Credits

The insurance industry is increasingly relying on third-party vendors to process at least part of a claim. A big factor in customer satisfaction regarding a claim is communication. Adjusters are contractually obligated to investigate and apply policy provisions fairly for both the insured and the carrier. Although the agent has little or no authority to settle a loss, they can play a direct role in making sure the right thing gets done in an ethical manner. Insurance company vendor networks can cause an environment where steering occurs. This course will give agents analogies they can use to simplify concepts and build expectations for the client.